Refund Policy

Last updated 26 June 2026

itinerary.live is operated by Audunn Olafsson, a sole proprietor based in Davis, California, United States. This policy covers the Pro subscription. The free plan, which covers a single retreat, is never charged.

Cancelling

You can cancel your Pro subscription at any time from your account settings, under Manage billing. When you cancel, you keep Pro access until the end of the period you have already paid for, and you are not charged again. Cancelling does not delete your account or your retreats.

Refunds

If you were charged and something is not right, for example an accidental renewal or a plan you did not get to use, email me within 14 days of the charge and I will refund it. Outside that window, fees already paid for an elapsed or current period are generally non-refundable, but if your situation seems unfair, write to me and I will do my best to put it right.

How to request a refund

Email axel@plasma.is from the address on your account, with a short note about the charge. Approved refunds go back to your original payment method through Stripe, usually within a few business days.